Audio Conference FAQs

Live audio conferences feature industry experts discussing the most crucial, up-to-the-minute, and controversial topics in healthcare, coupled with live audience participation. These interactive programs enable healthcare professionals from different locations throughout the country to call a designated telephone number and listen to a panel of experts via their telephone.

The programs usually last 90 minutes, and a special block of time is set aside for audience questions and answers. This convenient format provides a timely, low-cost way for you, as healthcare professionals, to share updates, alerts, expert advice, and analysis of current and emerging healthcare news and concerns. And more importantly, an entire group can listen to an audio conference at the same time, from the same location, at no additional charge.

Four days before the live program, you will receive an e-mail containing the dial-in instructions and the web address where you can download an information packet that will include the program agenda, speaker biographies, and written data pertinent to the audio conference topic.

What is an audio conference?
An audio conference is a live event that includes program handouts and an interactive question and answer session.

How long is an audio conference?
Audio conferences are typically 90 minutes in length. Generally, the first 60 minutes is presentation followed by a 30-minute question and answer session.

How do I register for an audio conference?
Once you have selected a program, you can register online or by contacting customer service at 877/727-1728.

What type of equipment do I need?
All you need is a regular telephone—with speakerphone if you have a group listening. To print the program materials packet (recommended prior to the start of the audio conference), you will need an Internet connection.

When will I receive my program materials and dial-in information?
Four days prior to the audio conference, registered participants will receive an e-mail with detailed instructions to access the program, including the phone number to call on the day of the audio conference. Please be prepared to dial into the program 15 minutes prior to the event start time. You will also receive a web address where you can download the materials packet for the audio conference.

Can more than one person listen to the audio conference?
Yes. Your registration entitles you to ONE phone line for an unlimited number of people to listen via speakerphone. You can print and distribute the program materials to all attendees at your location. If you have multiple phone lines desiring access, please order additional registrations.

How do I download the presentation materials and associated exhibits?
The dial-in instructions include the web address where you can download the materials packet, which will include the program agenda, speaker biographies, the presentation, and any additional exhibits.

How does the question and answer session work?
During the live call, the program moderator will provide instructions on how you can ask questions via your telephone. You may also pre-submit questions using the information and e-mail address provided in your dial-in instructions. 

What happens if I have technical problems during the call?
Technical assistance is available throughout the live call to assist and help you with any issues you may experience during a program. Technical assistance information is listed in your dial-in instructions.

Are your audio conferences available after the live event?
Yes! You can purchase an audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

Are continuing education credits offered for audio conferences?
Yes, for some programs. Please see individual program description pages for more details.

How do I obtain continuing education credits for an audio conference?
If offered, the instructions for obtaining CEUs are detailed on your e-mailed correspondence regarding your audio conference. Please contact our customer service department at 877/727-1728 or e-mail customerservice@hcpro.com with any questions.

Can I get a customized audio conference for my organization?
Yes. Any of our audio conference programs are customizable for an additional production cost. Please call our customer service department at 877/727-1728 to discuss this option.

Additional questions?
Please feel free to contact our customer service department at 877/727-1728 (Monday - Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time) or e-mail customerservice@hcpro.com with any additional questions.