ACDIS Live! CDI and Quality-Focused Reviews at Penn State Health Milton S. Hershey Medical Center: A Case Study Approach

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ACDIS Live! CDI and Quality-Focused Reviews at Penn State Health Milton S. Hershey Medical Center: A Case Study Approach

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ACDIS Live! CDI and Quality-Focused Reviews at Penn State Health Milton S. Hershey Medical Center: A Case Study Approach


Presented on:
Thursday, April 27, 2017
12:00-3:00 p.m. Eastern

Presented by:
Carol Houlihan, MHA, RHIA
Melissa Macguire, RN
Marcy Miles, MT, (ASCP), MBA
Deanne Wilk, RN, CCDS, CCS

Level of Program:
Intermediate- Advanced

Sponsored by:
CDI for Quality Boot Camp

When Penn State Hershey Medical Center’s CDI program first started working on quality-related record review opportunities, it focused on Patient Safety Indicators in a retrospective manner. Soon, staff found themselves looking at a host of other measures—observed to expected mortality, length of stay, readmission reduction, and bundled payments, to name a few.

In this special extended 3-hour ACDIS Live! webinar, participants will learn how to focus reviews, amend productivity expectations, and educate physicians through the firsthand experiences of Penn State’s program directors and CDI professionals.

At the conclusion of this ACDIS Live! program, you’ll be able to:

  • Define core quality initiatives such as value based purchasing and hospital inpatient quality reporting
  • Identify the complex reimbursement implications of value based purchasing
  • Identify opportunities for CDI and quality partnerships
  • Identify CDI focus areas related to quality concerns
  • Develop strategies for provider and staff engagement in quality efforts
  • Employ strategies for working across departmental lines
  • Define the roles and responsibilities of core team members
  • Assess productivity expectations and staffing requirements to meet advanced quality review needs
  • Leverage public reporting to demonstrate CDI success

Who Should Listen? 

  • CDI managers/directors
  • Quality managers/directors
  • Revenue cycle integrity managers/directors
  • HIM managers/directors
  • CDI specialists
  • Inpatient medical coders
  • Quality assurance professionals
  • Case managers


  • CDI and quality
    • Review focus
    • Relationship building
  • Pay for value (P4V) and regulatory concerns
    • Hospital Inpatient Quality Reporting
    • Value based purchasing
    • Quality project delineation
    • CDI roles and responsibilities
    • Core measures
  • Quality process improvement
    • Financial effects
    • CDI quality initiatives
    • Quality performance improvement
      • Mortality
      • Patient Safety Indicators
      • Venous thromboembolism
    • Balancing quality and productivity
  • Educational endeavors
    • Coding and CDI
      • Monthly sessions
      • Bundle programs
    • CDI champions
    • Providers efforts
      • Tip cards
      • Data
      • Lunch and learn
    • Clinical indicators committee
  • Future quality initiatives
    • ED
    • Outpatient
    • Readmissions
    • Relationships
    • Finance
  • Live Q&A


  • Sample queries
  • Physician education tip sheets

Continuing Education

American Nurses Credentialing Center (ANCC)
(Nursing contact hours valid for live webcast participant only) - HCPro is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity for 3 nursing contact hours is provided by HCPro.

(Ability to claim nursing contact hours for this webinar expires on: 04/26/2018)

Association of Clinical Documentation Improvement Specialists (ACDIS/CCDS)
(Live + On Demand) - This program has been approved for 3 continuing education units towards fulfilling the requirements of the Certified Clinical Documentation Specialist (CCDS) certification, offered as a service of the Association of Clinical Documentation Improvement Specialists (ACDIS). (Ability to claim CEU’s for this webinar expires on: 04/26/18)

Meet the Speakers

Carol Houlihan, MHA, RHIA

Carol Houlihan, MHA, RHIA, quality informatics (QI) manager at Penn State Hershey Medical Center, has more than 25 years of experience including 10 years on the QI team, whose mission supports regulatory and pay-for-performance needs. The QI staff has a variety of backgrounds, including HIM, nursing, and CDI. Prior to her QI work Houlihan served as a coding and cancer registry manager and spent seven years at the state QIO/PRO in various roles from DRG/coding specialist to project leader, compliance specialist, and project manager.

Melissa Macguire, RN

Melissa Macguire, RN, CDI educator at Penn State Hershey Medical Center, has more than 20 years of nursing experience, and is pursuing her master's degree in nursing with a concentration in leadership. Prior to her educator role, Macguire was a CDI specialist, clinical informatics specialist, and direct care nurse.

Marcy Miles, MT, (ASCP), MBA

Marcy Miles,MT, (ASCP), MBA, manager of quality and process excellence at Penn State Hershey Medical Center, has more than 20 years of experience in the clinical laboratory and more than 15 years of management experience in quality and regulatory process improvement. She has a bachelor’s degree in medical technology from the University of Pittsburgh and her master’s degree in business administration from Binghamton University. Miles received her Lean Six Sigma Black Belt certification in 2016.

Deanne Wilk, RN, CCDS, CCS

Deanne Wilk, RN, CCDS, CCS, CDI manager at Penn State Hershey Medical Center, has nearly 30 years combined coding, clinical, management, educational, and CDI experience. She began her CDI career in 2010 and transitioned into the management role in 2014. Throughout her career, Wilk has developed and implemented CDI programs across the nation and led coding and CDI teams through the development of ICD-10 training and system-wide physician education on CDI.

Webinar system requirements and program materials: 
To fully benefit from the webcast experience, please note you will need a computer equipped with the following: 

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version is now available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $399 value! 

Participation in the webinar is just $399 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.