Accreditation 101: A Beginner's Guide to Hospital Surveys - On-Demand

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Accreditation 101: A Beginner's Guide to Hospital Surveys - On-Demand

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Accreditation 101: A Beginner's Guide to Hospital Surveys - On-Demand

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Available ON-DEMAND

Presented on:
Thursday, November 21, 2019

Presented by: Heather Forbes, BSN, RN, CEN, CPhT

Accreditation is a complex topic with multiple branches, specialties, and nuances. New accreditation specialists often come from disparate backgrounds, with huge variations in the type and amount of training (if any) they had before accepting their new role. There’s a steep learning curve involved, with countless terms, organizations, and processes to understand and no clear method to go about it.

“Accreditation 101” provides a road map for the new specialist’s education and orientation, with plenty of guidance along the way. In this 90-minute webinar, accreditation expert Heather Forbes, BSN, RN, CEN, CPhT, covers survey preparation, responding to findings, maintaining compliance, and the role of the accreditation specialist.

Conducted in clear, accessible terms, this webinar is open to anyone wanting to learn more about the accreditation process—hospital leaders, quality officers, facility directors, and nurse leaders.

At the conclusion of this program, participants will be able to:

  • Establish a solid foundational knowledge of healthcare accreditation
  • Understand how to prepare for an accreditation survey and respond to findings
  • List the role and responsibilities of an accreditation specialist
  • Understand the differences between accrediting organizations such as The Joint Commission, HFAP, and DNV
  • Maintain survey readiness and compliance
  • Know key accreditation terms


  • Understanding the accreditation process and the role of the accreditation specialist
  • An organized approach to preparing for survey day
  • Sustaining compliance: What’s the secret?
  • Identifying gaps in compliance
  • Trends in accreditation

Who Should Listen?

  • Novice and intermediate accreditation coordinators
  • Hospital CEOs and leadership
  • Quality and patient safety officers
  • Facilities and environment of care officers
  • Nurse leaders

Meet the Speaker

Heather Forbes
Heather Forbes, BSN, RN, CEN, CPhT, is an independent healthcare accreditation consultant with a passion for mentoring new accreditation consultants and leveraging regulatory standards for improving patient safety across all continuums of care. In addition to accreditation and regulatory readiness, she has experience in leadership, critical care nursing, healthcare technology, and developing and implementing sustainable clinical education programs. Forbes is a published author, speaker, and consultant for healthcare accreditation, including The Joint Commission and CMS. She is an honors graduate of Northeastern University.



Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.